Privacy Policy

Last updated: February 22, 2026

1. Introduction

SBM ehf. ("we", "our", or "us") operates Paradise Signal. This Privacy Policy explains how we collect, use, and protect your personal information when you use our voice AI service.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Phone number (for caller verification)
• Name or preferred name for the AI to use
• Language preference

Call Data

When you use our service, we collect:

• Call metadata (duration, timestamp)
• Voice conversation transcripts
• AI-generated conversation summaries for memory features

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. We receive only the last four digits and expiration date for reference.

Cookies and Session Data

We use essential cookies to maintain your login session. These are strictly necessary for the service to function and cannot be disabled.

3. How We Use Your Information

We use your information to:

• Provide and maintain our voice AI service
• Process your subscription payments
• Remember context from previous conversations (memory feature)
• Improve our service quality
• Send important service-related communications

4. Data Sharing

We share data with the following third parties:

• OpenAI - for AI voice processing
• Twilio - for phone call infrastructure
• Stripe - for payment processing
• Supabase - for data storage

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as your account is active. Call transcripts and memories are stored to provide continuity in conversations. You can delete your account and all associated data at any time from your dashboard.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Withdraw consent at any time

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. International Transfers

Your data may be processed in countries outside of Iceland, including the United States, where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: