Support
Common questions and troubleshooting for Paradise Signal.
The AI can't hear me or my voice is cutting out+
This is usually caused by poor cellular signal or background noise. Try the following:
• Move to an area with better reception (check your signal bars)
• Speak closer to your phone's microphone
• Reduce background noise - move away from traffic, wind, or crowds
• If using speakerphone, switch to holding the phone normally
• Try calling from a quieter indoor location
The AI isn't responding or there's a long delay+
Delays can happen due to network latency or processing time. Here's what to try:
• Wait a moment after speaking - the AI needs time to process
• Avoid speaking over the AI while it's responding
• If stuck, hang up and call back
• Check if you have an active subscription in your dashboard
My calls keep getting disconnected+
Unexpected disconnections are usually network-related:
• Check your cellular signal strength
• Move away from areas with poor coverage
• If you're on the move (driving, walking), connections may drop in dead zones
• Calls have a maximum duration - check your dashboard for limits
The AI doesn't recognize my number+
Make sure your phone number is correctly configured:
• Go to your Dashboard and check "Allowed caller number"
• Your number must be in E.164 format (e.g., +15551234567)
• Include the country code with the + sign
• Make sure the number matches exactly what shows on caller ID
The AI forgot what we talked about+
The AI maintains memory across calls, but there are limits:
• Memory entries are shown in your Dashboard
• Very old memories may be summarized or pruned
• If starting fresh, the AI builds context over multiple calls
• Speak clearly and provide context when switching topics
The AI is speaking too fast / too slow+
Voice pacing can vary. You can:
• Try a different voice in your Dashboard settings
• Ask the AI directly: "Can you speak slower?" or "Speed up please"
• Different voices have slightly different pacing characteristics
I'm being charged but can't make calls+
If you have an active subscription but can't use the service:
• Verify your phone number is set correctly in the Dashboard
• Check that your subscription status shows "active"
• Make sure you're calling from the registered number
• Contact support if the issue persists
Can I use the service from any phone?+
Currently, you need to call from your registered phone number:
• Only the number in your "Allowed caller number" setting can access your AI
• This is for security - it ensures only you can access your conversations
• To change your number, update it in the Dashboard
What languages does the AI support?+
The AI can communicate in multiple languages:
• Set your preferred language in Dashboard → Settings
• You can also just start speaking in your language
• The AI will adapt to the language you're using
• Some languages work better than others - English has the best support