Support

This is usually caused by poor cellular signal or background noise. Try the following:

• Move to an area with better reception (check your signal bars)

• Speak closer to your phone's microphone

• Reduce background noise - move away from traffic, wind, or crowds

• If using speakerphone, switch to holding the phone normally

• Try calling from a quieter indoor location

Delays can happen due to network latency or processing time. Here's what to try:

• Wait a moment after speaking - the AI needs time to process

• Avoid speaking over the AI while it's responding

• If stuck, hang up and call back

• Check if you have an active subscription in your dashboard

Unexpected disconnections are usually network-related:

• Check your cellular signal strength

• Move away from areas with poor coverage

• If you're on the move (driving, walking), connections may drop in dead zones

• Calls have a maximum duration - check your dashboard for limits

Make sure your phone number is correctly configured:

• Go to your Dashboard and check "Allowed caller number"

• Your number must be in E.164 format (e.g., +15551234567)

• Include the country code with the + sign

• Make sure the number matches exactly what shows on caller ID

The AI maintains memory across calls, but there are limits:

• Memory entries are shown in your Dashboard

• Very old memories may be summarized or pruned

• If starting fresh, the AI builds context over multiple calls

• Speak clearly and provide context when switching topics

Voice pacing can vary. You can:

• Try a different voice in your Dashboard settings

• Ask the AI directly: "Can you speak slower?" or "Speed up please"

• Different voices have slightly different pacing characteristics

If you have an active subscription but can't use the service:

• Verify your phone number is set correctly in the Dashboard

• Check that your subscription status shows "active"

• Make sure you're calling from the registered number

• Contact support if the issue persists

Currently, you need to call from your registered phone number:

• Only the number in your "Allowed caller number" setting can access your AI

• This is for security - it ensures only you can access your conversations

• To change your number, update it in the Dashboard

The AI can communicate in multiple languages:

• Set your preferred language in Dashboard → Settings

• You can also just start speaking in your language

• The AI will adapt to the language you're using

• Some languages work better than others - English has the best support